Kreidler’s consumer advocates recovered $18.9 million for consumers in 2017

Most people know that we regulate insurance in Washington state, but many aren’t aware that we also help consumers when they have questions about insurance or have trouble with their insurance company. In fact, we have an entire division dedicated to protecting consumers from financial harm.

In 2017, our consumer advocates:

• Received and processed 7,705 consumer complaints, resulting in recovery of $18.9 million related to insurance billings, refunds and various claim-handling issues to consumers. 
• Answered 63,823 calls to our consumer hotline regarding insurance issues, rights and responsibilities.
• Responded to 5,801 written inquiries.
• Mailed 1,904 insurance-related publications to consumers upon their request.
• Helped consumers resolve various policy issues, including claims, billing, and underwriting problems, and offered referral services to other state agencies and organizations, including the Washington Health Benefit Exchange.

Our consumer advocates can help you:

• Answer questions about home, auto, health, life, annuities, business and other insurance. 
• Understand your insurance rights, including your right to appeal health insurance denials and the process.  
• Look into complaints against insurance companies. 
• Verify if an agent, agency, or company is authorized to sell insurance in Washington state. 

We share information of interest to insurance consumers on this blog and through our social media channels. Many of our blog and social media posts are generated by consumers’ questions.

More resources for consumers:

• Reach us by phone at 1-800-562-6900 or online. 
• File a complaint against an insurance company or agent. 
• Read more about how to get help from our consumer advocates. 
• Read more about your insurance, including home, life, auto, health, annuities and business.